FREQUENTLY ASKED QUESTIONS How do I place an order at your website? It's easy. Just click on "Sue's Cards" from any page on the website, choose a category or enter a search word. Then, from the list of cards that is displayed, enter the quantity for each card you wish to buy and click "add to cart". When you are finished shopping, click the view cart/checkout link at the top of the page. Look over the order and if everything is correct, press the "Complete Order" button at the bottom of the page. Fill in the shipping information and be sure to enter all the required fields then press the "Verify Order" button. Look over the shipping information to be sure it is correct then press "Submit order for processing". You will receive an email confirmation containing your completed order. How long will it take to receive my order? Generally, about 14 business days. If you place an order during the holiday season (November-December), expect it to take about 21 business days. How will my order be shipped? Orders are shipped Priority US Mail. Your cards and matching envelopes are packed in a resealable plastic bag. Do you sell cards in different sizes? All cards shown in the store are 6 1/2 inches by 5 inches unless otherwise noted in the description. What is your refund policy? I do not give refunds on merchandise. The only exception to this is if your order arrives damaged. If this happens, return it to: Sue's Card Shoppe, P.O. Box 70522, Worcester, MA 01607-0522 in its original package and I will either replace it or send you a refund. Do you accept credit/debit cards? No, not at this time -- only checks or money orders in US funds. Do you ship orders to addresses outside the United States? No. I did not receive an email confirmation. What should I do? If you do not receive confirmation after about thirty minutes from the time you placed your order, you may have mistyped your email address. Place your order again and be sure your email address is correct. Then, send me a note at info@suescardshoppe.com and let me know that you placed your order again. Will you be adding more cards and categories to the website? Yes. What about custom orders? I am not set up to do custom designs yet. Do I need to enable my cookies to shop at your website? Yes. If cookies are turned off, the shopping cart will either become empty or not work properly. How come your cards don't look exactly like they do on your website? Each card is hand made. No two are identical. Since the images you see on the site are scanned, effects like embossing and glitter don't show up very well in the pictures. Can I see what information you have collected about me after I have placed orders? I lost my order confirmation. Can I view a list of all orders I have placed at your card store? Yes. Just go to the Store Front by clicking on "Sue's Cards" or the picture of the house on our homepage. Once you are at the store front or on any page that is displaying greeting cards, click the "Check Your Order History" link near the top of that page. Then, enter the email address you used to place orders and then press the "Find Orders" button. I have a question that is not listed here in the FAQ. How do I contact you? You can email me at info@suescardshoppe.com IMPORTANT: In the subject line of the email, type the following: Card Shoppe Question I will answer your question(s) as quickly as I can. |